We've all had a person or situation at work that made us less than pleased, and possibly even full on angry. It's natural to have some conflicts in the workplace, as different personalities and productivity styles try to come together to get things done. As a business owner and manager, you have a huge role in every part of the office, from choosing business cards to handling employee disputes. You may have to help your staff out on occasions when they are angered by something or someone and can't seem to cool off. Here are some proper ways to handle anger in the workplace:
Get to the Root of the Problem
When someone gets mad, they may not even be upset about the particular thing that triggered their anger. With kids, for example,little ones may get mad that a sibling took their toy, but they're really upset that it's not their birthday and they aren't getting any new toys. Similar occasions happen in the workplace. An employee may be angry about the tone of a colleague's email, but they really are resentful that their co-worker got a promotion and they didn't. To help that person get to the root of his or her anger, talk it out.
Work on Tone
Much of the communication that goes on both inside the office and with customers and clients occurs over email. You've probably noticed that it's a lot easier to come off as mad when you're putting your words into writing. Make sure everyone in your office understands how important it is to pay attention to tone over email. If ever you think something may be misconstrued as anger, consider having that particular conversation in person or over the phone instead. This way the person who would have received the email can actually hear your voice and see your expressions. They'll be less likely to misunderstand whatever you're saying when they can read your body cues.
Take a Step Back
One of the first things many anger management courses recommend is that people who start to feel angry take a step back and remove themselves from the situation. This allows them a chance to take some deep breaths and regain composure. Think about the situation logically and critically – try to remove your emotions and understand what happened that triggered such a powerful response. When you have had a chance to clear your head a bit and calm down, then choose to address the situation or person who elicited this response. You'll be better able to articulate your issue and have a productive conversation once your head has been cleared.
Vent
Everyone needs someone to vent to about situations that are frustrating. Forbes mentioned that many colleagues find one or two people they can confide in when this type of need arises. You, however, as the boss need to look outside the company in order to vent. It's inappropriate to talk to a subordinate employee about other staff members or even clients. Instead, talk to family members or friends outside of the company in order to comply with HR laws.
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