{"id":7279,"date":"2014-04-28T07:11:28","date_gmt":"2014-04-28T07:11:28","guid":{"rendered":"http:\/\/www.123print.com\/blog\/?p=7279"},"modified":"2015-07-16T19:04:15","modified_gmt":"2015-07-16T19:04:15","slug":"10-things-you-shouldnt-do-for-good-customer-service","status":"publish","type":"post","link":"https:\/\/blog.123print.com\/blog\/10-things-you-shouldnt-do-for-good-customer-service\/","title":{"rendered":"10 Things You Shouldn\u2019t Do for Good Customer Service"},"content":{"rendered":"

\"10<\/a>Normally it\u2019s about what you should <\/i>do for customer service, however, it\u2019s just as important to know what not <\/i>to do. If you\u2019re customer savvy, there\u2019s a good chance you are already well-versed in everything on this list. But remember, it\u2019s not only you who needs to remember these things \u2014 it is everyone on your staff. Are they trained in what not<\/em> to do where your customers are concerned? You might be surprised, so make sure to reinforce how to boost customer loyalty and how to treat and respond to customers in various situations.<\/p>\n

1. Don\u2019t put them on hold for 15 minutes.<\/span> We\u2019ve all been there, right? And we\u2019ve all hung up, saying \u201cforget them!\u201d and looked for the next best thing. If you don\u2019t know the answer, tell them you\u2019ll call them back and take down their number.<\/p>\n

2. Don\u2019t forget to call them back.<\/span> So, you took down their number. You must call them back. Seriously. Like, soon. Don\u2019t wait until the next day. And if you still <\/i>don\u2019t have an answer for them, at least give a courtesy call to say so and that you\u2019ll be in touch the next day with an update.<\/p>\n

<\/p>\n

3. Don\u2019t badger them with sales-y phone calls.<\/span> Yeah, we just said to call them and call them again, but this is different. Did they sign up to get sales pitches from you? There is literally nothing worse than getting a sales call and mistakenly answering the phone and having to have the whole \u201cI\u2019m not interested\u201d conversation. Click.<\/p>\n

4. Don\u2019t forget about the sales you have going on.<\/span> The scenario: a customer calls because they saw your sale on the direct mail flyer you sent them, but someone answers the phone and doesn\u2019t have a clue what they are talking about. Not good.<\/p>\n

5. Don\u2019t get sassy with them.<\/span> You know what? The customer is NOT always right. However, you should always take the \u201cbigger person\u201d role when they are unreasonable. You won\u2019t be able to please everyone, but you might be able to win someone back who just got upset about something. Remember that angry customers are more likely to rant on social media. Avoid. Avoid. Avoid.<\/p>\n

6. Don\u2019t be late.<\/span> If you are selling a service that requires scheduling, be on time. Don\u2019t waste their time. It\u2019s as simple as that.<\/p>\n

7. Don\u2019t neglect to log your interactions.<\/span> If at all possible, keep track of your conversations with customers. It\u2019s kind of like when you go to the doctor\u2019s office and they ask you a personal question and then remember that you got married a year later when you go in for your checkup \u2026 that feels nice, doesn’t it? Remember a personal snippet. Remember the product of yours that they love the most. Remember what they were looking to do with your service a few months down the road.<\/p>\n

8. Don\u2019t ignore employee morale.<\/span> Happy employees provide good customer service. Why? Because they are motivated to! Make sure to talk to your employees, find out what\u2019s going on, ask them about their biggest customer service frustrations and how they handled a customer complaint. Listen. And provide constructive advice.<\/p>\n

9. Don\u2019t overlook what customers want.<\/span> Are customers giving you feedback on a product or service they would find valuable that you don\u2019t currently offer? Is your pricing too high for most and not competitive enough? What\u2019s your best seller and how can you promote that even more? Paying attention to what customers want can really help boost business and determine strategic marketing efforts.<\/p>\n

10. Don\u2019t frown.<\/span> That\u2019s right, a smile goes a long way. Smile at your customers. They likely will smile back. Now that\u2019s a good beginning.<\/p>\n

What have you done for your customers lately? Here’s a tip \u2014 consider loyalty cards<\/a> to keep them coming back! What other tips do you have to reinforce customer service and keep them coming back for more?<\/strong> Leave us your thoughts below, \u00a0or connect with us on Facebook<\/a>, Twitter<\/a> or Google+<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Normally it\u2019s about what you should do for customer service, however, it\u2019s just as important […]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1444,27,8],"tags":[330,336,337,1534,719,1535],"_links":{"self":[{"href":"https:\/\/blog.123print.com\/blog\/wp-json\/wp\/v2\/posts\/7279"}],"collection":[{"href":"https:\/\/blog.123print.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.123print.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.123print.com\/blog\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.123print.com\/blog\/wp-json\/wp\/v2\/comments?post=7279"}],"version-history":[{"count":6,"href":"https:\/\/blog.123print.com\/blog\/wp-json\/wp\/v2\/posts\/7279\/revisions"}],"predecessor-version":[{"id":8976,"href":"https:\/\/blog.123print.com\/blog\/wp-json\/wp\/v2\/posts\/7279\/revisions\/8976"}],"wp:attachment":[{"href":"https:\/\/blog.123print.com\/blog\/wp-json\/wp\/v2\/media?parent=7279"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.123print.com\/blog\/wp-json\/wp\/v2\/categories?post=7279"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.123print.com\/blog\/wp-json\/wp\/v2\/tags?post=7279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}