5 Customer Service Tips for Dealing with an Irate Customer
It’s bound to happen. No matter how great your products and services, you’re not going to make everyone happy all of the time. Today’s pointers should help you deal with an irate customer and get resolution. Whether you have just stepped into the Customer Service field or have been in it for years, everyone has experienced a call or two where the customer is beyond furious. Sometimes it is because of a company policy, sometimes because they have not received answers from your company and sometimes they are just having a bad day and the particular situation is the last straw for them. There are definitely ways to diffuse the situation, (more…)