10 Things You Shouldn’t Do for Good Customer Service
Normally it’s about what you should do for customer service, however, it’s just as important to know what not to do. If you’re customer savvy, there’s a good chance you are already well-versed in everything on this list. But remember, it’s not only you who needs to remember these things — it is everyone on your staff. Are they trained in what not to do where your customers are concerned? You might be surprised, so make sure to reinforce how to boost customer loyalty and how to treat and respond to customers in various situations. 1. Don’t put them on hold for 15 minutes. We’ve all been there, right? And we’ve all hung up, saying “forget them!” and looked for the next best thing. If you don’t know the answer,…