In honor of Small Business Week 2022, 123Print reached out to our team and asked them to submit a positive customer experience that stood out to them. These are their stories (Law and Order sound effect).
#1 An Email from a Satisfied Customer
It is always gratifying to know that your customer has the best possible experience when choosing to do business with you. I recently had the pleasure of receiving an email from one of our very valued customers. I was pleased to receive notice that the customer was very impressed with the prompt follow-up we provided regarding the status of their order and the automated notification updates. The customer expressed their excitement with our product and mentioned that they thought our shipping times and customer service were wonderful. With this feedback, I was able to extend further assistance to the customer should any issue arrive regarding their item, as it is essential to keep the momentum of the customer’s satisfaction going on every end. Having this experience with our customers is extremely motivating and inspiring. We want to provide the highest level of service to each one of our valued customers at every opportunity. This truly is what makes the job worth doing every day.
LaMar S.
#2 Attitude Change
I recently had the pleasure of assisting a customer place his business card order. The customer emailed us, requesting a rep reach out to him to help. I decided to reach out to the customer myself, as the tone of his email reflected a bit of aggravation. When I spoke with the customer, he explained that he’d been trying to upload an image to our editor without any luck. He was feeling frustrated and just wanted to get the order placed. While taking care of the customer’s order, I walked him through the proper steps of uploading an image. It turns out the customer was not pulling his image from the correct location on his computer. Once the customer understood the issue, he apologized for being frustrated. He said that he was embarrassed by the error but happy to have had my assistance. The customer’s mood was 100% lighter at the end of our conversation, and he appreciated the call. The customer said he would definitely return to do business with us again.
Lynell B.
#3 Rise Above Your Competition
A customer will call distraught over a negative experience with one of our competitors every once in a while. It’s my job to not only assist that customer to the best of my ability but also mend the wounds of that fractured experience. This was the case when I received a call from a customer who was crying that her wedding invitations were incomplete and poorly produced by our competitor, who offered no solutions for their mistakes.
Taking the time to talk her through the situation and design an entirely new invitation was no easy feat. Still, you could tell that my assistance was already easing her pain. I needed to listen and offer help in any way I could. By the end of the call, she was calm and thankful for my assistance. She even called to thank me a week later when her invitations were received. She was so pleased with her experience that she left a positive review and has since been a loyal customer.
Jeremiah R.
#4 Personalized Service
Every year since 2014, I’ve collaborated on a custom holiday card design with a very nice couple from California. Normally, we don’t have the bandwidth to do custom design work, but I am happy to make an exception for them because of their projects’ history and interesting nature. Usually, they will reach out to me in the summertime to brainstorm a basic idea. They like to create thematic holiday cards that include photos of themselves and their numerous grandchildren, who are all scattered across the country. Typically, I suggest they each take individual pictures in front of a white sheet and email them to me before the busy holiday season. With some Photoshop “magic,” I combine all the photos into one large family image for the card interior, which in the past has depicted the family on a beach, a dock, in a tree, on a golf course, etc. It’s always a unique challenge, and the couple is very patient and appreciative during the process. Their card recipients are always complimentary of their designs and look forward to each year’s card. We are already planning the design for 2022 😊
John L.
#5 First Time Customer
A first-time customer called in because she was concerned with her new order. Unfortunately, she forgot a step in the ordering process, which caused a small error on her business cards. She initially reached out through Live Chat, in which they kindly directed her to our Customer Service department to be helped further. Upon speaking with her, she spoke highly of our website and how easy it was to maneuver. I explained the reprint policy, which she understood. However, since this was her first time ordering from us, I was able to accommodate her and get her a new, corrected order out, free of charge. She then praised the rest of our Customer Service department and me and stated that she was excited to continue ordering with us since we were beyond helpful and kind.
Isabella S.
#6 A Job Well Done
An awesome customer service experience that I can remember.
I was assisting a customer with placing an order who insisted on placing the order herself but just needed a little guidance. First, let me mention that this customer was very pleasant, and with both our patience and positive energy, I knew the outcome would be a success. Our customer followed my detailed instructions and was excited about our website and all of the available options. After a couple of selections, the order was submitted. She then went on to provide such positive feedback about 123Print, its user-friendly website, and our wonderful staff. Hearing customers’ amazing reviews about their customer service experience keeps a smile on my face and acknowledges another job well done.
Amanda T.
#7 Small Things Make a Big Difference
A customer named Carole called 123Print. She had tried to order address labels online. Carole mentioned that she was 75 years old and didn’t know much about graphic design. So I let Carole know that I could take care of this for her. We talked about what she liked and settled on a simple floral design with three lines of text. She was taken back by the patience I had shown her and thanked me. I think that’s what separates 123Print from the rest is that we care about the small things, which makes a big difference!
Scott L.
Be our next success story; go to 123Print.com.
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