We can all recall a time when we received ordinary customer service. It met our expectations and allowed us to cross something off a to-do list. But, have you ever had WINNING customer service? Winning customer service not only meets our expectations but exceeds them. It leaves you feeling appreciated by the company, reaffirms your decision-making skills, and makes you want to tell someone in person, via phone, or social media just how great that experience felt. What exactly did the Representative do differently to provide that WINNING customer service? Here are five strategic steps they took to make you, as a customer, leave feeling like a WINNER.
Leaving feedback isn’t a requirement as a customer; it’s a RIGHT! Receiving WINNING customer service should be shared with others, especially the company. Include the Representative’s name, not for recognition but for appreciation; that way, that amazing feeling you left with boomerangs back to the Representative who helped you.
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