Last week, Bank of America released its November 2012 Small Business Owner Report. It’s a semi-annual study that looks at the concerns, aspirations and perspectives of small business owners across the country. The study found that small business owners are excited about owning their small business and project an increase in staff and revenue in 2013. Confirming what you probably already know, the study also proved true the phrase “all business is local,” with 63% of respondants saying the majority of their customers come from their local community. Interestingly, a large majority reported believing that Black Friday and Cyber Monday won’t likely have much of an impact on their bottom line. While the survey didn’t ask about their Small Business Saturday sentiments, perhaps small businesses are more optimistic about that? According to American Express, in 2011 small-business merchants experienced a 23% increase in card-member transactions on Small Business Saturday. Here’s hoping you benefit from that kind of boost this year!
Let us know how the 96-hours of customer chaos went for you, and while you’re at it, tell us how you’re feeling about your 2013 prospects. Please leave your comments below.
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