To Every Season, Churn … Churn … Churn
In email marketing, there is one thing you can always count on: that fact that you can’t count on your email list to stay the same. Yep, email-list churn (the percentage of users that unsubscribe, or bounce, from an opt-in email list during a set period of time) is a fact of email marketing life. Perhaps you have not been overly concerned about the people unsubscribing or bouncing, considering an average annual churn rate is around 30%. That’s understandable. If you are lucky, your acquisition rate has balanced out your churn rate, allowing your list size to remain stable or even grow. However, as people have become more tech-saavy, they also have become more selective about what they really want to see in their inboxes. They want content and offers…