It’s bound to happen. No matter how great your products and services, you’re not going to make everyone happy all of the time. Today’s pointers should help you deal with an irate customer and get resolution. Whether you have…
Customer Retention
9 Apps to Increase Customer Loyalty
Your loyal customers will come back time and time again. Remember our infographic on rewarding your returning customers by giving them the “loyal” treatment? Lift your customer retention efforts one step further by taking it mobile — Read on to…
Cards and a Contest
Have you noticed that stores and websites are already starting to make the shift toward holiday sales? According to our “It’s Beginning to Look a Lot Like Christmas” infographic, more than 13% of major online retailers have started to mention…
Define Success: Email Metrics You Should be Tracking
Has your company just started to implement email marketing? If so, you may still be nailing down the metrics you will use to measure success. Having a clear set of metrics defined is key to measuring your overall successes…
How to Get More Referrals
Now that you’ve established your business, how do you grow your customer base? Your existing customers are perhaps your #1 most untouched resource. Think about the network of people that stems from your existing customers. Their friends, families, neighbors,…
Thinking Inside the Box: 8 Product Packaging Tips
How often have you received a package you’ve been eagerly anticipating and found the entire experience a complete disappointment? More often than not, the shipping envelope or box was underwhelming (and somewhat beaten up from its journey), the product…
9 Ways to Heat up Your Business This Summer
The temperature is heating up, and your summer marketing efforts should be off the thermometers! Summer is a unique time to try some new marketing tactics for your small business that you may not feel comfortable risking during your…
If you’re one of those savvy Internet shoppers that would rather buy online than go to a shopping mall any day of the week, you know exactly where to find information on a site. But do your customers know…
The Ins and Outs of Credit Card Processing
As a business owner, it is important to give your customers the option of paying with a credit card. This allows them to feel safer with their transactions and more comfortable with large purchases. Particularly if you’re looking to…
Affiliate Marketing – What It Is And How To Get Started
What is Affiliate Marketing? Affiliate marketing basically stemmed from the realization that companies had an opportunity to market their products and services to consumers with the millions of websites that are visited each day. At the same time, website…